Terms of service

These Terms of Service apply to your use of themodhome.com and purchases made from Themodhome. By using our website or placing an order, you agree to these Terms.

Store Information

Themodhome
621 17th St suite 200
Denver, CO 80202
United States

Email: support@themodhome.com
Phone: +1 657-331-2855

Customer support hours:
Monday to Friday, 9:00 AM to 7:00 PM PT, excluding major U.S. holidays.

Use of Our Website

You agree to use our website only for lawful purposes and in a way that does not interfere with the operation, security, or availability of the website.

You may not misuse the website, attempt unauthorized access, submit false information, interfere with checkout, or use our content in a misleading or unlawful way.

Product Information

We work to provide accurate product descriptions, images, prices, dimensions, materials, colors, availability, and delivery information.

Colors may vary depending on screen settings, lighting, photography, and natural material variation. Furniture measurements are provided to help customers plan their space. Customers are responsible for confirming that an item fits through doorways, elevators, stairways, hallways, and intended rooms before ordering.

Pricing and Availability

Prices are shown in U.S. dollars unless stated otherwise.

Product prices, promotions, availability, shipping costs, and delivery options may change without notice. The final order total, including applicable shipping and taxes, will be shown at checkout before payment is completed.

If an item becomes unavailable after an order is placed, or if there is an obvious pricing or listing error, we may contact you to offer an alternative, cancel the affected item, or issue a refund.

Orders and Payment

When you place an order, you agree that the information you provide is accurate and complete.

Orders are subject to payment authorization, fraud review, inventory confirmation, shipping eligibility, address verification, and acceptance by Themodhome.

We reserve the right to refuse or cancel an order when necessary, including but not limited to suspected fraud, incorrect pricing, unavailable inventory, shipping restrictions, or violation of these Terms.

Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy.

Delivery timelines are estimates and may include order processing, international freight when applicable, customs clearance, local carrier routing, final-mile delivery, and appointment scheduling. Delivery may be affected by carriers, weather, holidays, destination access, customs review, freight scheduling, and other factors outside our control.

For large furniture, customers are responsible for confirming access, measurements, building rules, and delivery readiness.

Returns and Refunds

Returns and refunds are governed by our Return and Refund Policy.

Customers must request return authorization before sending an item back.

White Glove Delivery

White glove delivery may be available for select products and addresses. Service availability, cost, and included services vary.

White glove delivery is governed by our White Glove Delivery Service page and any written confirmation provided for your order.

Intellectual Property

All website content, including text, images, layout, graphics, branding, and product presentation, is owned by or licensed to Themodhome and may not be copied, reproduced, or used in a misleading way without permission.

Limitation of Liability

To the fullest extent permitted by law, Themodhome is not responsible for indirect, incidental, special, or consequential damages arising from use of the website, product delays, carrier delays, access issues, assembly issues, or use of products outside their intended purpose.

Nothing in these Terms limits rights that cannot be limited under applicable law.

Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with the effective date.

Contact

Questions about these Terms can be sent to support@themodhome.com.