Privacy policy

This Privacy Policy describes how Themodhome collects, uses, discloses, and protects personal information when you visit themodhome.com, contact us, place an order, request customer support, or interact with our online store.

By using our website or purchasing from Themodhome, you acknowledge that your information will be handled as described in this Privacy Policy.

Information We Collect

We collect information that you provide directly to us, information collected automatically when you use our website, and information we receive from service providers that help us operate our store.

Information you provide may include:

Name
Email address
Phone number
Billing address
Shipping address
Order details
Account login information, if you create an account
Messages sent to customer support
Return, refund, delivery, missing part, or damage claim details
Photos or documents you provide for customer service or delivery claims
Product preferences, saved items, or communication preferences

Payment Information

When you place an order, payment information is processed by secure payment providers. Themodhome does not intentionally store full credit card numbers in our own systems.

Payment-related information may include billing details, payment confirmation, transaction identifiers, fraud review signals, and limited payment method details needed to process or verify your order.

Information Collected Automatically

When you visit themodhome.com, certain information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Pages viewed
Products viewed
Referring website or search source
Approximate location based on technical data
Date and time of visit
Cart and checkout activity
Cookie and similar technology data

This information helps us operate the website, support checkout, understand website performance, prevent fraud, and improve the customer experience.

How We Use Personal Information

We use personal information for business and customer service purposes, including to:

Process orders and payments
Confirm order details
Arrange shipping and delivery
Provide tracking or delivery appointment updates
Respond to customer questions
Review returns, refunds, exchanges, delivery claims, and damage reports
Confirm product, address, or payment details when needed
Prevent fraud, abuse, chargebacks, and unauthorized transactions
Maintain website security
Improve our website, products, policies, and customer support
Send order-related emails and service messages
Send marketing messages when permitted by law or when you have opted in
Comply with legal, tax, accounting, and regulatory obligations
Protect our rights, customers, website, and business operations

Furniture Delivery and Claim Information

Because furniture orders may involve parcel shipping, freight delivery, appointment scheduling, white glove service, missing parts, or damage claims, we may collect and review information related to delivery and product condition.

This may include order records, shipping labels, carrier updates, delivery appointment details, photos of packaging, photos of the item, claim notes, and communications between you, our support team, and service providers involved in fulfillment or delivery.

Cookies and Similar Technologies

Our website may use cookies, pixels, tags, scripts, and similar technologies. These technologies may support:

Shopping cart and checkout functionality
Account login and store preferences
Website analytics
Fraud prevention
Advertising measurement
Customer support tools
Marketing performance and retargeting where permitted

You can manage cookies through your browser settings. Some parts of the website may not work properly if cookies are disabled, including cart, checkout, account, and preference features.

How We Disclose Information

We may disclose personal information to service providers and business partners that help us operate our store and fulfill customer orders.

These may include:

Ecommerce platform providers
Payment processors
Fraud prevention providers
Shipping carriers
Freight carriers
Fulfillment providers
White glove or delivery service providers when applicable
Email and communication providers
Customer support tools
Analytics providers
Advertising and marketing service providers
Professional advisors, such as accounting, legal, or compliance service providers
Government, regulatory, or law enforcement authorities when required by law

We may also disclose information if needed to enforce our policies, protect our rights, respond to legal requests, investigate suspected fraud, resolve disputes, or complete a business transaction such as a merger, sale, financing, or transfer of business assets.

Advertising and Analytics

We may use analytics and advertising tools to understand how visitors use our website, measure marketing performance, and show relevant content or advertising.

Depending on your location and browser settings, some data sharing for advertising or analytics may be considered targeted advertising, sharing, or a sale under certain privacy laws. You may have the right to opt out of certain uses as described in the Your Privacy Rights section below.

Email and Marketing Communications

If you sign up for marketing messages, we may send emails about products, promotions, store updates, or furniture-related content.

You can unsubscribe from marketing emails by using the unsubscribe link in the email or by contacting us at support@themodhome.com.

Even if you opt out of marketing emails, we may still send non-marketing messages related to orders, payments, shipping, returns, customer support, account activity, or policy updates.

Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, social media platforms, apps, or tools. We are not responsible for the privacy practices, content, or security of third-party websites or services.

If you interact with a third-party service, its privacy policy and terms may apply.

Children's Privacy

Themodhome does not knowingly collect personal information from children under 13. Our website is intended for use by adults and customers who are able to make purchases legally.

If you believe a child has provided personal information to us, please contact support@themodhome.com so we can review the request.

Security

We use reasonable administrative, technical, and organizational measures to help protect personal information. However, no website, online store, payment system, email system, or method of electronic storage is completely secure.

Please keep your account login details private and contact us if you believe your account or order information has been used without authorization.

Retention of Information

We keep personal information for as long as needed to provide our services, fulfill orders, support customers, resolve disputes, prevent fraud, maintain business records, comply with legal obligations, and enforce our policies.

The length of time we keep information may vary depending on the type of information, the reason it was collected, and applicable legal or business requirements.

Your Privacy Rights

Depending on where you live, you may have certain privacy rights regarding your personal information. These rights may include the right to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain personal information
Request a copy of certain personal information
Opt out of certain marketing communications
Opt out of certain targeted advertising or data sharing where applicable
Limit certain uses of sensitive personal information where applicable
Appeal a decision we make about a privacy request where applicable

To submit a privacy request, contact us at support@themodhome.com.

We may need to verify your identity before completing certain requests. We may also deny or limit a request when permitted by law, including when information must be kept for order records, fraud prevention, legal compliance, dispute resolution, security, or accounting purposes.

U.S. State Privacy Notices

Residents of certain U.S. states may have additional rights under state privacy laws.

The categories of personal information we may collect include identifiers, contact information, commercial information, internet or network activity, approximate location information, and customer support information.

We collect this information for the purposes described in this Privacy Policy, including order fulfillment, customer support, website operation, security, analytics, advertising, legal compliance, and business administration.

We may disclose information to service providers and business partners as described in the How We Disclose Information section.

We do not sell personal information for money. Some uses of cookies, analytics, or advertising tools may be considered sharing, targeted advertising, or sale under certain privacy laws. If applicable, you may request to opt out by contacting us at support@themodhome.com or by using privacy controls made available on our website.

International Visitors

Themodhome is based in the United States. If you access our website from outside the United States, your information may be processed in the United States or in other locations where our service providers operate.

By using our website, you understand that privacy laws in those locations may be different from the laws where you live.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business operations, service providers, legal requirements, or privacy practices.

When we update this Privacy Policy, we will revise the effective date on this page.

If you have questions about this Privacy Policy or want to submit a privacy request, contact us:

Themodhome
621 17th St suite 200
Denver, CO 80202
United States

Email: support@themodhome.com
Phone: +1 657-331-2855

Customer support hours:
Monday to Friday, 9:00 AM to 7:00 PM PT, excluding major U.S. holidays.