Shipping Policy

At Themodhome, we work to make product delivery as clear and predictable as possible.

Because some products may involve freight transportation, customs clearance, local carrier transfer, and scheduled delivery appointments, delivery can require more coordination than standard parcel shipping.

Please review this Shipping Policy before placing your order, especially when purchasing oversized products.

Estimated Delivery Timeline

The timelines below are general estimates for orders shipped to eligible addresses in the United States.

For eligible international destinations, available shipping methods, costs, and estimated delivery times will be shown at checkout when service is available.

Freight, Curbside, or Threshold Delivery

Stage	Estimated Time
Order processing	5–12 business days
Freight transportation, customs clearance, local hub routing, and carrier scheduling after shipment	25–48 business days
Estimated total time from order date	30–60 business days

Room-of-Choice or White Glove Delivery

For oversized products requiring scheduled in-home delivery:

Stage	Estimated Time
Order processing	5–12 business days
Freight transportation, customs clearance, local hub routing, and appointment scheduling after shipment	30–48 business days
Estimated total time from order date	35–60 business days

Made-to-Order, Pre-Order, or Backordered Products

Processing, production, restock, and delivery times may vary by product.

When available:

• Production or restock estimates will be shown on the product page

• Transit time will depend on the delivery method

• Estimated total delivery time may be shown on the product page or confirmed by our customer support team

Please note: All delivery timelines are estimates and are not guaranteed delivery dates.

Some products may require international fulfillment, customs clearance, transfer to a U.S. final-mile carrier, and a scheduled delivery appointment before reaching your address.

A product page, checkout page, order confirmation, or carrier tracking page may provide a more specific delivery estimate for your order. If a product-specific delivery timeline is shown, please review it carefully before purchasing.

Order Processing

Orders begin processing after payment has been completed and the order details have been reviewed.

Typical processing times are:

• In-stock parcel products: approximately 3–7 business days

• In-stock oversized products: approximately 5–12 business days

Processing may take longer for:

• Made-to-order products

• Pre-order or backordered products

• Oversized or special-handling products

• Address verification

• Payment or fraud review

• Carrier scheduling

• Customs documentation

• Other special fulfillment requirements

Business days are Monday through Friday, excluding major U.S. holidays.

Shipping Destinations

Themodhome ships to eligible addresses in the United States and internationally.

Delivery availability depends on factors including:

• Product size and weight

• Delivery method

• Carrier coverage

• Destination

• Local access restrictions

Some remote locations, islands, military addresses, P.O. boxes, freight-restricted locations, or destinations with limited carrier access may not be eligible for delivery.

If we are unable to ship your order to the address provided, we will contact you using the email address or phone number provided at checkout.

Free Shipping to the Contiguous United States

Themodhome offers free shipping on all orders delivered to eligible addresses within the contiguous United States.

This applies to:

• Small parcel shipments

• Oversized product deliveries shown at checkout

For Alaska, Hawaii, U.S. territories, remote destinations, military addresses, P.O. boxes, freight-restricted locations, and eligible destinations outside the contiguous United States, available shipping methods and applicable shipping charges will be shown at checkout when service is available.

Some products may require additional freight coordination, delivery appointments, access review, or special handling.

If a shipping issue prevents us from fulfilling your order, we will contact you before proceeding.

How Delivery Methods Are Determined

The delivery method is based on the packed product, not only on the type or name of the product.

We may consider:

• Packed weight

• Packed dimensions

• Number of cartons

• Product fragility

• Carrier requirements

• Delivery destination

• Whether a scheduled freight carrier is required

Small Parcel Delivery

Small parcel delivery generally applies to products that can be shipped through standard parcel carriers without a scheduled delivery appointment.

Examples may include:

• Home décor

• Accessories

• Replacement parts

• Compact products

• Other products within parcel carrier limits

As a general carrier reference, UPS and FedEx parcel services commonly accept packages up to approximately 150 lb, with dimensional limits that vary by service.

Themodhome may still use freight delivery for a product below standard parcel limits when the product is fragile, bulky, multi-box, difficult to handle, or better suited to freight delivery.

Oversized Product and Freight Delivery

A product may be classified for oversized or freight delivery when it is too large, heavy, fragile, or bulky for standard parcel handling.

Freight delivery may also be used when an order requires:

• A pallet

• Multiple cartons

• Scheduled delivery

• Two-person handling

• Curbside service

• Threshold service

• Room-of-choice delivery

• White glove delivery

Common examples may include sofas, sectionals, beds, large dining tables, cabinets, stone or marble products, oversized chairs, and multi-box orders.

The final delivery method is determined based on the product, destination, carrier requirements, and delivery service shown at checkout.

Delivery Methods

Available delivery methods vary by product and destination.

Your order may ship through a standard parcel carrier or a specialized freight carrier.

Parcel Delivery

Smaller products may be shipped by a standard parcel carrier and delivered to the address provided at checkout.

Curbside Delivery

Large or oversized products may be delivered to the curb, driveway, garage, loading area, or another accessible location near the delivery address.

Curbside delivery generally does not include:

• Delivery inside the home

• Unpacking

• Assembly

• Product placement

• Packaging removal

Threshold Delivery

When available, the carrier may bring the product across the first dry threshold of the home or building.

Threshold delivery may not include:

• Room placement

• Stair carries

• Unpacking

• Assembly

• Packaging removal

Room-of-Choice Delivery

When purchased or confirmed for your order, the carrier may place the product in an eligible room of your choice.

Service limitations may apply based on:

• Stairs

• Elevators

• Hallways

• Doorways

• Building access

• Product dimensions

• Carrier safety requirements

White Glove Delivery

White glove delivery may be available for select products and eligible delivery addresses.

When available, the service level and cost will be shown at checkout or confirmed by Themodhome in writing.

Please review our White Glove Delivery Service policy for complete service details.

Tracking and Delivery Appointments

For parcel shipments, tracking information will be provided when available after your order ships.

For freight, room-of-choice, or white glove deliveries, tracking information may not update daily while the shipment moves through freight transportation, customs clearance, carrier transfer, or regional distribution networks.

Once your order reaches the local delivery hub or final-mile carrier, the carrier may contact you by phone, text message, or email to schedule a delivery appointment.

Delivery appointment availability depends on the carrier's local routing and schedule.

If your home or delivery location will not be ready, or you need delivery after a particular date, contact us as soon as possible after placing your order.

We will review scheduling or hold requests, but we cannot guarantee that every request can be accommodated.

Preparing for Oversized Product Delivery

Before ordering an oversized product, carefully measure the entire delivery path, including:

• Entry doors

• Interior doorways

• Hallways

• Stairways

• Elevators

• Entry gates

• Building lobbies

• Room entrances

• Tight turns and corners

• Final placement area

Please compare these measurements with the dimensions of the product and its packaging whenever available.

Customers are responsible for confirming that the product can be safely delivered through the available delivery path.

If delivery cannot be completed because of access limitations, building restrictions, inaccurate address information, or other customer-side access issues, additional carrier charges may apply.

Apartment, Condo, and Managed Building Deliveries

If your delivery address is an apartment, condo, office, high-rise, or other building with managed access, please confirm all building requirements before your scheduled delivery.

Requirements may include:

• Freight elevator reservations

• Loading dock access

• Parking arrangements

• Front desk approval

• Restricted delivery hours

• Certificate of insurance requirements

The customer is responsible for arranging applicable building access requirements before delivery.

If the carrier cannot complete delivery because these arrangements were not made in advance, additional charges may apply, including:

• Re-delivery fees

• Storage charges

• Return freight charges

What Standard Delivery Does Not Include

Unless an upgraded delivery service is purchased or specifically confirmed by Themodhome in writing, standard delivery does not include:

• Unpacking

• Product assembly

• Installation

• Wall mounting

• Room placement

• Packaging removal

• Moving existing products or household items

• Disposal of existing products or household items

• Hoisting through windows or balconies

• Non-standard access methods

• Removal of doors, railings, walls, stairs, or fixtures

If you require additional delivery services, please review the available options before placing your order.

Delivery Inspection

Please inspect your shipment and packaging as soon as it arrives.

For freight deliveries, inspect the packaging before signing for the shipment whenever possible.

If there is visible shipping damage, please note the damage on the carrier's delivery receipt or bill of lading before signing whenever possible.

If your product arrives:

• Damaged

• Defective

• Incorrect

• Missing parts

please contact us at support@themodhome.com within 48 hours of delivery.

Include the following information:

• Order number

• Photos of the shipping label

• Photos of the outer packaging

• Photos showing any visible packaging damage

• Photos of the complete product

• Close-up photos of the affected area

• A brief description of the issue

Please keep the product, packaging, parts, and any damaged pieces until the claim has been reviewed.

Do not discard the packaging before contacting us, as packaging photos or carrier documentation may be required to process a shipping claim.

Incorrect Address, Missed Appointment, or Failed Delivery

Customers are responsible for providing a complete and accurate shipping address at checkout.

Additional carrier charges may apply when delivery issues result from:

• An incorrect or incomplete address

• Address correction

• A missed delivery appointment

• Refused delivery

• Building access restrictions

• An inaccessible delivery location

• Re-delivery

• Storage

• Return freight

These charges may be the responsibility of the customer when the issue is not caused by Themodhome or the carrier.

Order Changes and Cancellations

If you need to change or cancel your order, contact us as soon as possible at support@themodhome.com.

We cannot guarantee that an order can be changed or canceled after it has:

• Entered processing

• Been packed

• Been prepared for shipment

• Been transferred to a carrier

• Shipped

• Been scheduled for delivery

Orders canceled after processing or shipment may also be subject to the terms of our Return and Refund Policy, including applicable restocking, shipping, freight, or carrier charges.

Contact Us

If you have questions about shipping, delivery methods, access requirements, or delivery timing, please contact us before placing your order.

Themodhome
7132 S Bryant Street #230
Littleton, CO 80120
United States

Email: support@themodhome.com
Phone: +1 (720) 671-4172

Customer Support Hours
Monday–Friday
9:00 AM–7:00 PM PT
Excluding major U.S. holidays