Return and Refund Policy

We want you to feel confident when shopping with Themodhome. Because product returns often require special packaging, freight coordination, and scheduled pickup, please review this policy carefully before placing your order.

This policy explains return eligibility, return shipping costs, restocking fees, damaged or incorrect items, refund processing, and other important return conditions.

30-Day Return Window

Eligible items may be requested for return within 30 days of delivery.

The 30-day period is a return request window and does not mean that returns are free. Return shipping costs, restocking fees, and other applicable carrier charges are handled as described below.

To request a return, email support@themodhome.com and include:

• Your order number
• The email address used at checkout
• Product name
• Reason for the return

All returns must be approved by Themodhome before being shipped back. Returns sent without prior authorization may be refused, delayed, or returned to the sender.

Return Eligibility

To qualify for a return, the item must:

• Be new, unused, and in resalable condition
• Include all original parts, hardware, manuals, and accessories
• Include the original packaging whenever available
• Be free from damage, stains, odors, installation marks, assembly damage, or other signs of use
• Be packaged safely for return transportation
• Be returned according to the instructions provided by our customer support team

We reserve the right to refuse a return or reduce the refund if the returned item does not meet these requirements.

Non-Returnable and Final Sale Items

The following items are generally not eligible for return unless they arrive damaged, defective, or incorrect:

• Made-to-order or customized products
• Clearance, final sale, or open-box products
• Products specifically marked as final sale
• Products that have been assembled, installed, altered, or used
• Items damaged after delivery due to handling, assembly, misuse, improper care, or failure to follow product instructions
• Items missing required parts, hardware, manuals, accessories, or packaging when safe return transportation cannot be arranged
• Gift cards

Additional product-specific return restrictions may be displayed on the applicable product page. When a product page includes specific return conditions, those conditions will also apply.

Original Packaging

We strongly recommend keeping all original packaging until you are certain the item is suitable for your space.

Large products are significantly more likely to be damaged during return transportation when they are not properly packaged.

If the original packaging is missing, damaged, or unusable, the return may require additional packaging review, carrier approval, or professional repackaging. Additional fees may apply.

In some cases, we may be unable to accept a return if the item cannot be packaged and transported safely.

Return Shipping Costs

Unless an item arrived damaged, defective, incorrect, or as a result of an error by Themodhome, the customer is responsible for return shipping and applicable carrier charges.

Large product returns may require freight transportation, scheduled pickup, special handling, packaging inspection, or professional repackaging.

Return freight or shipping charges may be deducted from the refund when applicable.

Additional carrier charges may also apply, including:

• Missed pickup fees
• Re-delivery fees
• Storage fees
• Special handling charges
• Additional packaging or repackaging costs

We will provide return instructions and, when available, applicable return cost information before the return is finalized.

Restocking Fee

A 10% restocking fee applies to approved non-defective returns, including returns resulting from:

• Buyer's remorse
• A change of mind
• Order changes
• Cancellations after the order has been processed
• Cancellations after the order has shipped

The restocking fee is calculated based on the item's original purchase price and will be deducted from the refund amount.

The 10% restocking fee is separate from any applicable return shipping, freight, carrier, storage, repackaging, or other return-related charges.

The restocking fee does not apply to approved claims involving:

• Transit damage
• Manufacturing defects
• Incorrect items shipped by Themodhome

Any claim must be reviewed and approved by Themodhome before the restocking fee exemption applies.

Non-Refundable Shipping and Service Charges

The following charges are generally non-refundable once the applicable shipping or service has been completed:

• Original shipping charges
• Expedited or upgraded delivery fees
• White glove delivery fees
• Assembly fees
• Storage fees
• Completed service charges

These charges may be refunded when required by law or when the charge resulted from an error by Themodhome.

Damaged, Defective, Incorrect, or Missing Items

Please inspect your order as soon as possible after delivery.

If your item arrives damaged, defective, incorrect, or with missing parts, contact us at support@themodhome.com within 48 hours of delivery.

Please provide:

• Your order number
• Photos of the complete item
• Close-up photos showing the damaged, defective, incorrect, or missing area
• Photos of the outer packaging
• Photos of the shipping label
• Photos of any visible damage noted at the time of delivery
• A brief description of the issue

For freight deliveries, please inspect the shipment before signing whenever possible. If visible damage is present, note the damage on the carrier's delivery receipt or bill of lading.

Please do not discard the product, damaged parts, shipping materials, or packaging until your claim has been reviewed.

We may request additional photographs, packaging information, carrier documentation, or other details necessary to evaluate the claim.

Depending on the circumstances, we may offer an appropriate resolution such as:

• Replacement parts
• Repair assistance
• Replacement product
• Return
• Refund

The available resolution will depend on the nature of the issue, product availability, and applicable circumstances.

Refused Deliveries

Please do not refuse a shipment unless instructed by Themodhome or unless the carrier confirms significant shipping damage.

If a delivery is refused for reasons other than confirmed shipping damage, carrier error, or another issue approved by Themodhome, the customer may be responsible for resulting carrier charges.

These charges may include return freight, storage, handling, or re-delivery fees and may be deducted from the refund.

If the refused delivery is considered a non-defective customer-initiated return, the 10% restocking fee may also apply.

Missed Delivery Appointments

Freight and oversized deliveries may require a scheduled delivery appointment.

If a customer misses a confirmed delivery or pickup appointment, additional carrier charges may apply, including:

• Re-delivery fees
• Storage fees
• Missed appointment fees
• Return freight charges

Applicable charges may be deducted from the refund.

Cancellations

If you need to cancel or modify an order, please contact us as soon as possible at support@themodhome.com.

We cannot guarantee that an order can be changed or canceled once processing has begun.

If an order has already been processed, prepared for shipment, transferred to a carrier, or shipped, the cancellation may be treated as a customer-initiated non-defective return.

In those circumstances, the customer may be responsible for applicable shipping or carrier charges, and the 10% restocking fee may apply.

Refund Processing

Once an approved return has been received and inspected, we will notify you of the refund status.

If the refund is approved, it will be issued to the original payment method, less any applicable:

• 10% restocking fee
• Return shipping or freight charges
• Carrier fees
• Storage fees
• Repackaging charges
• Other non-refundable charges described in this policy

Please allow up to 10 business days after refund approval for the refund to appear on your account.

Your bank, credit card issuer, or payment provider may require additional processing time.

Exchanges

We do not process traditional exchanges.

If you would like a different item, size, finish, or configuration, please request a return for the original item. Once the return has been approved, you may place a new order for the desired product.

Product availability, promotions, and pricing may change between orders.

Before You Order

Products can vary in size, material, color, texture, and delivery requirements.

Before placing your order, please carefully review:

• Product dimensions
• Doorway, hallway, stairway, and elevator access
• Delivery requirements
• Product materials and finishes
• Return eligibility
• Product-specific policies

Natural materials, including wood, stone, marble, leather, and similar materials, may have variations in color, grain, texture, pattern, or tone. These natural variations are generally not considered defects.

If you are unsure whether a product will work for your space, please contact us before ordering. We are happy to help you review product details and delivery considerations before your purchase.

Contact Us

If you have questions about a return, refund, delivery, or product before placing your order, please contact us.

Themodhome
7132 S Bryant Street #230
Littleton, CO 80120
United States

Email: support@themodhome.com
Phone: +1 (720) 671-4172

Customer Support Hours
Monday–Friday
9:00 AM–7:00 PM PT
Excluding major U.S. holidays