Themodhome Delivery Planning

White Glove
Delivery Service

For select product orders, White Glove Delivery offers a more coordinated final-mile experience with scheduled delivery and additional in-home handling. Availability, service level, and cost depend on the product, destination, local carrier coverage, and property access.

Select Products & Eligible Addresses
Check Availability Read Shipping Policy
Estimated Delivery Timeline

Plan Ahead for Oversized Products

For in-stock oversized products using room-of-choice or White Glove Delivery, the estimated total delivery time is usually 35 to 60 business days from the order date. This can include processing, international freight when applicable, customs clearance, local hub routing, final-mile coordination, and appointment scheduling.

35–60 Estimated Business Days

This is an estimate, not a delivery guarantee. If a product page, checkout, order confirmation, or carrier update shows a more specific timeline for your order, review that product-specific information together with this service page.

How It Works

Check the Service Before You Order

If White Glove Delivery is important for your purchase, contact Themodhome before placing the order so eligibility, access requirements, service level, and cost can be reviewed.

STEP 01

Send Product Details

Share the product link or order number and your delivery ZIP code.

STEP 02

Review Access

Provide floor level, elevator, stairs, loading dock, doorway, and building access details.

STEP 03

Confirm Service

Themodhome will confirm availability, service level, and applicable cost when available.

STEP 04

Schedule Final Mile

The carrier may contact you to coordinate the appointment after the order reaches the local delivery stage.

May Be Included

Confirmed White Glove Services

The exact service varies by order and carrier. When purchased or confirmed, White Glove Delivery may include:

  • Delivery appointment scheduling
  • Delivery to an eligible room of choice
  • Basic placement in the selected room
  • Limited unpacking
  • Packaging removal when included by the carrier service level
Not Included by Default

Service Boundaries

Unless Themodhome specifically confirms otherwise in writing, White Glove Delivery does not include:

  • Electrical work or lighting installation
  • Plumbing, wall mounting, or structural installation
  • Assembly requiring special tools, contractors, anchoring, or permanent installation
  • Moving, removing, or disposing of existing products
  • Hoisting through windows, balconies, or other non-standard access points
  • Door, railing, wall, stair, or fixture removal
  • Delivery through unsafe or restricted access areas
Product Service Only White Glove Delivery is intended for select products. Themodhome lighting products are not included in this White Glove service.
Before Delivery

Measure the Full Delivery Path

Customers are responsible for confirming that the product can be delivered safely through the property and into the intended room.

Doorways, Hallways & Turns

Measure entry doors, hallway widths, corners, room entrances, and the final placement area before purchase.

Stairs & Elevators

Confirm stair dimensions, elevator openings, elevator interior size, floor level, and any reservation requirements.

Building Requirements

Arrange loading dock access, parking, front desk approval, delivery windows, and certificate of insurance requirements when applicable.

Clear the Delivery Route

Secure pets and move rugs, artwork, fragile objects, valuables, and other obstacles away from the delivery path.

During Delivery

Inspect Before the Delivery Is Complete

Inspect the product and packaging during delivery when possible. If there is visible damage, note it with the carrier and contact Themodhome at support@themodhome.com within 48 hours. Keep all packaging until the issue has been reviewed.

Missed Appointments or Access Problems If delivery is missed, refused, or cannot be completed because the carrier cannot access the address, building, elevator, room, or delivery path, additional re-delivery, storage, return freight, or other carrier charges may apply.
Frequently Asked Questions

White Glove Delivery FAQ

Is White Glove Delivery available for every product?
No. White Glove Delivery is available only for select products and eligible addresses. Availability can depend on item size, destination, local carrier coverage, and building access.
Is White Glove Delivery available for lighting products?
No. This White Glove service is intended for select products and does not apply to Themodhome lighting products.
How much does White Glove Delivery cost?
Cost varies by product, destination, carrier service level, local coverage, and property access. If offered, the applicable service level and cost will be shown at checkout or confirmed by Themodhome in writing.
Does the service include product assembly?
Do not assume assembly is included. Assembly requiring special tools, contractors, anchoring, wiring, or permanent installation is excluded unless specifically confirmed by Themodhome in writing.
Can the delivery team take the product upstairs?
Room-of-choice delivery may be available when it is included in the confirmed service and the route can be completed safely. Stairs, elevators, item size, building restrictions, and carrier rules may affect eligibility and cost.
What if the product does not fit through my doorway?
Customers are responsible for measuring the full delivery path before purchase. If delivery cannot be completed because of access limits, building restrictions, or inaccurate access information, additional carrier fees may apply.
What should I do if the product arrives damaged?
When possible, note visible damage with the carrier. Contact support@themodhome.com within 48 hours of delivery and include your order number, shipping-label photos, packaging photos, product photos, and a short description of the issue. Keep the item and packaging while the issue is reviewed.
Delivery Planning Support

Check White Glove Availability Before Ordering

Send us the product link, delivery ZIP code, floor level, elevator or stair details, and any building access requirements. We will review whether White Glove Delivery is available for the item and destination.

Contact Delivery Support

Email: support@themodhome.com   |   Phone: +1 (720) 671-4172